At Humax Fashion, we are committed to providing excellent customer service. This Support Policy outlines how we assist our customers with orders, inquiries, and issues.

1. Customer Support Hours

Our customer support team is available during the following hours:

? Monday to Saturday
⏰ 10:00 AM – 6:00 PM (IST)
? Closed on Sundays and Public Holidays

2. How to Reach Us

You can contact us through any of the following methods:

? Email: support@humaxfashion.com
? Phone: +911413538804

We aim to respond to all queries within 24–48 hours on business days.

3. Support Topics Covered

We offer assistance with:

• Order placement & tracking

• Payment issues

• Return, refund & exchange requests

• Product information & sizing help

• Account/login issues

• Delivery & shipping questions

4. What We Do Not Support

Our support team does not provide:

• Support for third-party websites or services

• Personal fashion consulting beyond basic product recommendations

• After-sales repair or tailoring services

5. Response Time

We strive to:

• Respond to emails within 24–48 business hours

• Resolve most order issues within 3–5 business days

• Provide status updates for ongoing issues regularly